Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@mytags.co.uk. 

Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: MyTags, 4 Stanton Close, Ossett, WF5 9UF.

You can always contact us for any return question at sales@mytags.co.uk.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Products that are faulty, damaged or have been produced incorrectly, must be returned in full for either a full refund or replacement product.

Exceptions / non-returnable items
Because each item is personalised, we will not accept returns if errors were made when ordering (ie, name spelt incorrectly, would prefer a different design etc). 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mytags.co.uk.